Samson Susheel
- Role
- Itil - Service Operations Expert at Novartis
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Samson Susheel
As an ITSM Process Manager, I manage and govern the Operations team, ensuring ITSM…
Experience
Itil - Service Operations Expert
Apr 2022 — Present
Manage and govern the Operations team- Ensure ITSM processes are streamlined and adhered to- Drive process improvements and ensure compliance- Ensure issues are addressed in a timely manner- Provide guidance to the team on complex tasks- Focus on effective and efficient delivery of BAU tasks by the team- Create automated dashboards in Service Now and schedule reports which are recurring in nature- Work with IAM and ISRM to eliminate non-compliances related to access management- Work with vendor/contract staff management to ensure KPIs and Metrics are met and any issues are addressed in a timely manner- Train the team on ITSM processes and audits. Especially Incident, Problem, Change, Request fulfilment, Access and Release Management.
Skills
- Problem Management
- Business Relationship Management
- Client Relationships Strengthening
- Customer Engagement
- Microsoft Sql Server
- Itil Trainer
- Service Delivery
- Iso 20000
- Itil
- Requirements Analysis
- Service Level Management
- IT Auditors
- IT Infrastructure Operations
- Oracle
- Bmc Remedy
- Service Availability
- IT Operations Management
- People Management
- Presentations
- IT Service Management
- Sla
- Incident Management
- Reporting Metrics
- Service Desk
- Agile Project Management
- Project Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.