Samson Major
Rooms Division Manager (Housekeeping)
- Role
- Roms Division Manager (Housekeeping) at Royal Caribbean Group
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Samson Major
Rooms operation professional with proven experience in Housekeeping and Front of house…
Experience
Roms Division Manager (Housekeeping)
Sep 2025 — Present · US
OperationsManage the day-to-day housekeeping operations for staterooms, public areas, and crew spaces. Team Management:Supervise, schedule, and train housekeeping staff, ensuring the team is empowered to deliver The Royal way.Quality Assurance:Inspect with the highest standards of cleanliness, visual appearance, and prioritizing Guest and Crew safety.Guest Experience:delivering exceptional guest experience through exceptional cleanliness and Sanitization.Compliance:Adhere to the USPH protocols and always going above and beyond to ensure we protect the environment and sail safe.Problem Solving:Anticipating and being responsive in a timely manner, owning and resolving the guest challenges immediately.Communication:Maintain open and frequent communication with the team and other departments and ensuring a seamless guest experience.
Education
ZIM INSTITUTE
Diploma
2013 — 2015
Skills
- Communication
- Organizational Development
- Management
- Project Planning
- Customer Service
- Change Management
- Hospitality Industry
- Training
- Hospitality
- Operations Management
- Microsoft Office
- Sales
- Hotels
- Hotel Management
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