Samson Kifle

1st Assistant Business Manger @McDonald's

Handled recruitment and training of crew to ensure best possible team for the store.• Generated over £2.5 M in annual sales by driving operational efficiencies and customer rapport.• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.• Supported Store Manager in implementing P&L to grow profits and develop positive company reputation.• Addressed customer issues to ensure quick and successful resolution.• Improved efficiency by training staff on best practices and protocol.• Maintaining an awareness of local business opportunities, competitor activity and local trading patterns.• Reviewing Food Safety Procedures Checklist on a monthly basis and ensuring all equipment calibrations performed appropriately on a timely manner.• Playing a pivotal role in ensuring the effective day to day management of the busy fast food outlet with the primary focus on delivering outstanding customer service.• Proactively identified and solved complex strategy problems that impacted sales management and business direction.• Responsible for staff rota and all aspects of Health and Safety and Food Safety within the restaurant.