Samson Daniel David

About Samson Daniel David

Manager, US Property Tax Operations at Kroll (Duff & Phelps) for Hyderabad/Mumbai & Manila (June 2019 – Present) alongside association with US stakeholders.Organized and handles end to end of property tax cycle for Complex State clients.Solution Development in the PTMS process, including process flow, Standard Operating Procedures, job aides, handling escalations, Quality Control, offshoring US support, team management, coordination, and operations.Providing end-to-end support from new account pursuits, ad-hoc client requests, and reporting.Brought process efficiencies by simplifying existing complexities, error-proofing, and initiating automation using Macro tools. Introduced a Document Retrieval process leveraging experience from state profile refreshers.Implemented a robust quality management system for assessment review, document retrieval, and data processing. This included checklists, templates, workshops, quality metrics, standardized communications, and revamped review hierarchy and process benchmarks.Managed practice and reporting, including tracking, workflow, resource and team budget allocation, establishing projections, operation decks, utilization, retention, efficiency improvement, and transformation through constructive feedbacks. Handled recruitment and stakeholder management across geographies (US and India).As the offshore Supervisor, participated and presented in workshops and business review meetings, successfully obtaining sub-process workflow to reduce US burden and enable further value-added tasks.Conducted new employee training programs, cultural training, and appraisal discussions along with KPI metrics.Developed a comprehensive Quality Control Mechanism, leveraging expertise in various tools and processes such as Tax Return, One Source Property Tax, Property Point, and PTMS. Establishing quality metrics to ensure high standards. Additionally, standardized communications and revamped review hierarchies were implemented to enhance process benchmarks. This initiative significantly improved operational efficiency and accuracy, strengthened Client Relationship management, and fostered effective Stakeholder Relationship!

Experience

1. Manager

   Kroll

   Feb 2025 — Present

Education

• Little Flower High School

  St.josephs degree & pg college

• St. Joseph's Degree & PG College

  Bachelor of Commerce - BCom, Accounting

• Little Flower High School

  St Joseph's Degree & PG College, Accounting and Finance