Samson Bavo

Salesforce Administrator @IKO North America

Toronto, ON, CA

A privately held Salesforce consulting firm with 11–50 employees specializing in CRM solutions and cloud-based Salesforce implementation, with approximately CAD 2–5 million in annual revenue.Responsible for delivering and maintaining multi-cloud Salesforce solutions across enterprise teams. Oversaw the automation of key business processes, user access management, data integrity enforcement, and dashboard/report creation. Collaborated with cross-functional stakeholders to support change management and optimize operational workflows through scalable Salesforce administration.• Automated complex workflows for lead assignment, case routing, and onboarding using Flow Builder, reducing manual tasks by 30% and improving cross-departmental operational efficiency.• Customized Salesforce CPQ for streamlined quote configuration and pricing accuracy, partnering with Sales Ops to integrate approval flows and enhance quote-to-cash consistency.• Managed secure platform access by configuring roles, profiles, permission sets, and sharing rules to align with team structures and maintain compliance with access governance.• Resolved internal Salesforce support tickets and data-related issues, delivering prompt troubleshooting across profiles, record visibility, automation failures, and integration exceptions.• Created and maintained end-user documentation, standard operating procedures, and live training materials to increase platform adoption and support new user onboarding.This role showcases deep expertise in Salesforce administration, automation, and cross-cloud CRM optimization within a consulting environment.

Memorial University of Newfoundland

Bachelor of Business Administration - BBA Honors