Samuel Ryan

Snr Customer Solutions Engineer @Planitar Inc.

Kitchener, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2025 — Present

Snr Customer Solutions Engineer @Planitar Inc.

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Waterloo, ON, CA

Senior Customer Solutions Engineer, delivering white-glove technical guidance and tailored solutions for our most strategic clients. With 5.5 years of deep, hands-on experience using our platform, I design personalized demos, proofs of concept, client workflow, and onboarding experiences that elevate how organizations work. My focus is precision, partnership, and premium service, supporting our sales team, whilst ensuring every engagement feels effortless and exceptional.

EDUCATION

1998 — 2003

Hilbre High School

• 9 GCSEs grades A-C including Math’s (C), English (C), Science (B/B) and IT (A)

2003 — 2005

Birkenhead Sixth Form College

A-Level, Double Award ICT

SKILLS

Managed HostingWindows 10SmtpTechnical SupportMicrosoft ExchangeVmwareAdslCustomer SupportCabDns AdministrationHelp Desk SupportBlackberry Enterprise ServerCitrixCustomer ServiceInformation TechnologyActive DirectoryUnixWindows ServerProblem SolvingItil V3 Foundations CertifiedNetworkingIT OperationsWireless NetworkingDomain Name System (Dns)Hardware DiagnosticsSlaTechnical DocumentationSnmpcWindows 7 MigrationPhone EtiquetteTroubleshootingCloud StorageSnmpMicrosoft OfficeWindows 8DnsSolarwindsServer 2000-2008Windows 8.1Small Business Server

ABOUT SAMUEL RYAN

Dedicated to crafting top-notch IT experiences while ensuring ironclad security compliances as an IT & Product Support Manager, I thrive on leading teams to deliver exceptional customer support and spearheading initiatives for continuous IT service enhancement.

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