Samruddhi Goswami
Senior Technical Program Manager | AI-Powered Solutions & Enterprise Integration | 6+ Years Scaling Cross-Functional Programs @Spectrum & Fortune 500 Companies
- Role
- Senior Technical Program Manager at Spectrum
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Samruddhi Goswami
I deliver complex technical programs that drive measurable business impact at enterprise scale. Over 6+ years, I\'ve led cross-functional teams to launch AI-powered customer experience solutions, integrate systems across multiple engineering teams, and optimize processes that improved operational efficiency by 20-40%.Currently at Charter Communications, I spearhead AI-driven initiatives including the Agent Assist Advisor system that transformed customer retention capabilities across service representatives. Previously, I managed comprehensive software development lifecycles and introduced change management frameworks that enabled startups to maintain profitability during scope expansion.My technical foundation spans Python, R, SQL, and AWS, combined with program management expertise in Agile, SAFe, and Lean Six Sigma methodologies. I excel at translating complex business requirements into technical specifications while managing dependencies across device, mobile, billing, and AI platform teams.Certified in Project Management (CAPM), SAFe Practitioner, and Lean Six Sigma Green Belt, I bring the strategic thinking and execution discipline needed to deliver outcomes that scale.
Experience
Senior Technical Program Manager
Nov 2022 — Present
Education
BIRLA VISHVAKARMA MAHA VIDHYALAYA(GIA), V.V.NAGAR
Bachelor's degree, Information Technology
2010 — 2014
San José State University
Master of Science - MS, Engineering/Industrial Management
2019 — 2021
Skills
- Microsoft Office
- English
- Microsoft Excel
- Powerpoint
- Microsoft Word
- C++
- Javascript
- C
- Programming
- Data Structures
- Css
- Core Java
- Php
- Trackwise
- Java
- Html
- Sql
- Mysql
- Teamwork
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