Samruddhi Moghe Analyst Mastercard

About Samruddhi Moghe Analyst Mastercard

Highly motivated individual who loves to explore and get her hands dirty with everything that\'s going around. I love learning and relearning the importance of the data and resolving customers\' issues by handling the data. Like to see the wonders data can do when utilized properly. 3+ years of experience in IBM and Mastercard for the telecom domain and Payment domain.Have developed expertise in handling data to resolve customer issues. Currently associated with MasterCard as a Senior customer technical service Analyst.Responsible for handling the issues like card management for Credit, Prepaid, Authorization, Batch processing, Fee and Billing, Dispute, Parameter Configuration, etc. Experience in Working for start-to-end processes, like processing between card creation till card closer.Strong Communication & Client Handling skills with I enjoy the process to collect, manage and convert raw data into usable information to handle a call with the client (bank) to discuss open issues, repetitive issues, and their pain areas.For this data manipulation SQL, Excel dashboards, and Tableau mainly use to visualize the data for customers in a good manner to improve the customer experience.Recently completed the \"Data Science\" global Certification and now applying my Data Scientist skills in the current project which helps to improve work experiece.

Experience

1. Senior Customer Technical Service Analyst

   Mastercard

   Aug 2022 — Present · IN

   For this position, I am currently working for the local processing solution where we handle issuing and acquiring suites for Asia pacific and Middle East and African banks. For the issuer clients, we handle the application and client database, and for the acquirer client, we handle the merchant database to resolve Buisness to Business Issues.Working for start-to-end processes, like processing between card creation till card closer.Handle the issues like card management for Credit, Prepaid, Authorization, Batch processing, Fee and Billing, Dispute, Parameter Configuration, etc. On weekly basis set up a call with the client (bank) to discuss open issues, repetitive issues, and their pain areas. For this data manipulation SQL, Excel dashboards, and Tableau mainly use to visualize the data for customers in a good manner to improve the customer experience.

Education

• Ivy Professional School

  Data science and machine learning and AI, Data science

• Savitribai Phule Pune University

  Engineer

  2014 — 2017