Samrina Shabha
Product Specialist | SaaS Onboarding, Automation & Client Adoption
- Role
- Product Specialist at HighLevel
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Samrina Shabha
With 6+ years of experience as a Product Specialist in SaaS, I work directly within the product team to turn customer pain points into product improvements that drive retention and adoption. Lead daily onboarding calls, identify real-world customer challenges, and translate them into clear feedback, bug reports, and feature insights for engineering and product teams. Partner closely with developers and QA to validate fixes, support feature rollouts, and ensure smoother releases with fewer customer-reported issues. Contribute to AI training initiatives by supplying real customer scenarios, edge cases, and behavioral data to improve product intelligence and automation. Create and maintain support documentation and knowledge base articles that reduce repeat tickets and improve self-serve adoption. Support complex API integrations, troubleshoot implementation issues, and guide customers through technical setups during onboarding. Retention-focused and detail-driven, with a strong ownership mindset — ensuring customer feedback directly influences product decisions.With 6+ years of experience as a Product Specialist in SaaS, I work directly within the product team to turn customer pain points into product improvements that drive retention and adoption. Lead daily onboarding calls, identify real-world customer challenges, and translate them into clear feedback, bug reports, and feature insights for engineering and product teams. Partner closely with developers and QA to validate fixes, support feature rollouts, and ensure smoother releases with fewer customer-reported issues. Contribute to AI training initiatives by supplying real customer scenarios, edge cases, and behavioral data to improve product intelligence and automation. Create and maintain support documentation and knowledge base articles that reduce repeat tickets and improve self-serve adoption. Support complex API integrations, troubleshoot implementation issues, and guide customers through technical setups during onboarding. Retention-focused and detail-driven, with a strong ownership mindset — ensuring customer feedback directly influences product decisions.
Experience
Product Specialist
Feb 2025 — Present
Education
Canara Primary School
Higher School
St. Mary's pre university
Pre university
St. Agnes College (Autonomous), Mangaluru
Bachelor of Commerce - BCom, Business Administration and Management, General
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