Samriddhi Jaiswal
Strategic Account Manager / Senior Customer Success Manager / Renewal Sales
- Role
- Customer Success Manager at Trellix
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Samriddhi Jaiswal
Senior Customer Success / Renewal Sales Manager with 8+ years of expertise in client servicing, account management, and revenue expansion through renewals. Proven ability to drive high-velocity selling, customer retention, and quota attainment across BFSI, E-Commerce, media, government, and FMCG industries. Adept at pipeline forecasting, re-engaging lapsed accounts, and optimizing SaaS customer lifecycle management. Skilled in cross-functional collaboration with Deal Desk, Legal, and Sales teams to streamline complex offers and renewal negotiations. Strong experience with Salesforce CRM for account tracking, reporting, and customer success optimization.
Experience
Customer Success Manager
Dec 2025 — Present · Mumbai, IN
Education
Welingkar Institute of Management
PGDM
MICA | The School of Ideas
PG Program in Digital Marketing & Communication
Shanti Niketan College, Bilaspur
Bachelor of Business Administration - BBA, Business Administration and Management, General
Skills
- Business Development
- Leadership
- Microsoft Office
- Customer Service
- Teamwork
- Team Management
- Market Research
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
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