Samriddhi Gupta
Program Manager at Vetic | HCL | Expedia
- Role
- Program Manager at Vetic
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Samriddhi Gupta
Keen interest in Business Development, Process Management & Strategic Implementation.Experience in Team Leadership fronts and synergising various components of a process and an event.
Experience
Program Manager
Dec 2022 — Present · Gurugram, IN
Strategic initiatives to develop zero-to-one and one-to-ten journeys for scalable processes across clinics- End-to-end customer NPS measurement and management- Detractor cohorting and collaboration with cross-functional teams to solve for process, people, and policy- Service desk setup for customer-facing roles, handling queries and resolutions across multiple teams, focused on customer satisfaction and retention- Implementation of task management and ticketing tools- Focus on deriving insights from data to drive continuous improvement- Work with CXOs to identify grassroots issues and solve them tactically and strategically
Education
Nanyang Technological University
International Immersion Programme
2017 — 2017
Delhi University
Bachelor's of Arts in Economics (Honours)
2013 — 2016
Fore School of Management
Master of Business Administration (M.B.A.)
2016 — 2018
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