Samriddhi Sam Agarwal

About Samriddhi Sam Agarwal

With over three years of industry experience, I excel in client-centric roles with a focus on enhancing client interactions and fostering strong relationships. My expertise spans the entire client lifecycle, encompassing onboarding, adoption, usage, engagement, retention, and reactivation strategies. I am skilled in process automation, program management, and client advocacy, leveraging collaborative efforts to maximize product and service value.I bring a unique blend of technical acumen and a relationship-focused mindset, effectively guiding critical stakeholders. My attributes include unwavering determination, adept problem-solving, autonomy, collaborative spirit, adaptability, attentive listening, and multitasking proficiency. I am passionate about continuous learning and dedicated to fostering collaboration.My core competencies include Client/Customer Success, Escalation Management, Customer Service, People Management, Client Advocacy, and Team Management. I am particularly enthusiastic about roles that involve Client/Customer Success and People Management, demonstrating my commitment to these areas.

Experience

1. Integration Support Specialist

   SyncEzy

   Jul 2025 — Present

   As a Integration Success Specialist at 3D Consulting PTY LTD (SyncEzy.com), I own the end-to-end customer lifecycle for a deep-integration SaaS product sold to global clients across Australia, the US, and Europe. The role requires rapid onboarding, proactive health monitoring, technical sales support, and cross-team advocacy to secure adoption and renewals while acting as the primary escalation contact. Managed the complete customer lifecycle for a global client base, ensuring onboarding milestones were met by creating and executing detailed Zoho Projects plans. Led new-customer onboarding sessions, reducing time-to-first-value by enforcing milestone-driven follow-ups and structured onboarding agendas. Resolved customer issues as the primary point of contact using Zoho Desk and Zoho Cliq, improving response consistency through structured escalation and follow-up routines. Proactively monitored customer health and adoption with Zoho Analytics, initiating scheduled engagement calls to address friction and preserve product usage. Drove customer retention and managed renewals by demonstrating product value and coordinating renewal activities with account teams.

Education

• DIT UNIVERSITY

  Bachelor of Technology - BTech, Computer Science

  2016 — 2020

• St Fidelis College

  10

  2000 — 2013

• Banasthali Vidyapith

  12, Computer Science

  2013 — 2015