Sam Reynolds
Lead IT Service Manager @Department for Work and Pensions (DWP)
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WORK HISTORY
Lead IT Service Manager @Department for Work and Pensions (DWP)
SKILLS
ABOUT SAM REYNOLDS
ITIL 4 Master-certified Service Management professional with over 12 years’ experience across Service Operations, Service Transition, and Project Delivery. Specialising in Incident Management, Problem Management, and Change Enablement, with a proven track record of improving service stability, reducing major incidents, and embedding robust ITSM practices within complex, high-volume environments. Extensive experience operating in secure and regulated environments across both public and private sectors, aligning services to ITIL v4 and Government Digital Service (GDS) standards. Experienced in leading live service operations, engaging stakeholders across business and technical domains, and driving continual improvement through data-led decision making. Strong technical awareness across cloud, infrastructure, telephony, DevOps, and End User Compute (EUC) technologies.
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