Samrawit Melashu
Sr. Investigations Specialist at Amazon
- Role
- Sr Seller Investigation Specialist at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Sr Seller Investigation Specialist
Aug 2023 — Present · Bellevue, WA, US
Conduct thorough investigations of high-risk third-party sellers in the Seller Fulfilled Prime program.• Manage the end-to-end process of new seller enrollment, trial, and graduation.• Built trust with stakeholders for successful launches of new processes, categories, and policies.• Coordinate daily stand-ups with the team to communicate project status and announcements.• Built trust with stakeholders for successful launches of new processes, categories, and policies.• Implement a robust QA process, exceeding quality goals by 45%.• Develop and deliver new hire training, syllabus, and lesson plans.• Led the rollout of SOP updates, tool enhancements, seller facing content and process improvements.• Organized and conducted deep dives on escalation matters, including executive escalations, determining issues, and implementing preventive actions.• Utilize data-mining techniques to analyze complex issues.
Education
Washington State University
Bachelor's Degree, Bachelor of Managment Information Systems
2014 — 2017
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