Samrat Tandon
Customer & Revenue Operations Executive | SaaS Transformation Leader | Advisory Board Member | AI & Automation Advocate
- Role
- Global Vice President, Customer Success at Siemens Digital Industries Software
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Samrat Tandon
I am a senior Customer & Revenue Operations executive with 30+ years of experience leading and transforming post-sale organizations for global enterprise software companies.My focus is on protecting and expanding revenue at scale while improving margins through disciplined execution across Customer Success, Support, Professional Services, Education, Renewals, and Customer Operations. I have built and led post-sale motions with accountability for retention, expansion, cost-to-serve, and operating leverage, working closely with Sales, Product, and GTM leadership.In my current role at Siemens Digital Industries Software, I support a global SaaS portfolio influencing $2B+ in ARR, delivering 127% Net Revenue Retention and 97%+ logo retention by unifying post-sale execution through AI-enabled workflows, coverage model redesign, and Low-Cost Country strategies. A core focus of my work is designing AI-first, human-plus-digital labor models that replace linear headcount growth while maintaining or improving customer experience.Previously, I built and scaled Customer Success and Renewals at Vertex, Inc. Earlier at Citrix Systems, I led Customer Success Services and paid Technical Account Management across the Americas, with P&L ownership for those services. In that role, I contributed to the design and go-to-market of Citrix Premium Support, partnering cross-functionally on service definition, positioning, and customer migration, while enabling delivery through TAM alignment.I currently serve on the TSIA Customer Success Advisory Board, contributing to industry best practices in post-sale strategy, metrics, and AI-enabled customer operations.
Experience
Global Vice President, Customer Success
Siemens Digital Industries Software
Apr 2023 — Present · US
Lead Customer & Revenue Operations for a global SaaS portfolio influencing $2B+ ARR- Delivered 127% Net Revenue Retention and 97%+ logo retention- Deployed AI-enabled workflows (CSPs, QBRs, health scoring, early-warning systems) to improve scale and efficiency- Redesigned coverage models and executed Low-Cost Country strategies, reducing cost-to-serve while maintaining customer experience- Partner with Product, Sales, and GTM leadership to align SaaS readiness, customer outcomes, and post-sale revenue execution
Education
Punjabi University
BS, Computer Science
1991 — 1995
Skills
- Telecom
- Contract Negotiation
- Cable
- Program Management
- Contract Management
- Project Delivery
- Continuous Improvement
- Thought Leadership
- Global Strategy
- Pay Tv
- Financial Forecasting
- Organizational Change
- Process Improvement
- People Management
- Project Execution
- Customer Relations
- Billing Systems
- Outsourcing
- Client Management
- Project Planning
- Business Process Improvement
- Telecommunications
- Cost Estimating
- Professional Services
- Sales Support
- Key Account Management
- Project Implementation
- Problem Solving
- Budgeting
- Planning
- Service Delivery
- Mentoring
- Global Delivery
- Oss
- Leading Change
- Bss
- Project Portfolio Management
- Consulting Services
- Account Management
- Change Management
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