Samrat Ghaghada

About Samrat Ghaghada

A highly experienced Office 365 engineer with over 12+ years of experience in deployment, configuration, and troubleshooting of Office 365 services. Proficient in PowerShell, Active Directory, and Exchange Online. Strong understanding of cloud-based technologies, with experience in Azure, and Google Cloud. Proven ability to lead the deployment and migration of Office 365 services for large and midsize organizations, as well as troubleshoot and resolve issues related to Office 365 services.

Experience

1. Messaging Tower Technical Lead

   Wipro

   Mar 2022 — Present · IN

   Leading the Messaging BAU tower for the America Region, managing a team of 10 engineers.Ensuring SLA compliance for all incoming service incidents and requests via ServiceNow.Implementing major, moderate, and minor changes within the messaging environment.Providing L4 escalation support and assisting engineers in overcoming technical roadblocks.Handling client escalations and managing Priority 1 and Priority 2 incidents.Creating RCA documents and timely resolution of problem tickets.Conducting two monthly technical triages to enhance team skills and issue resolution speed.Received multiple awards for outstanding performance.Hands on Experience on Complete M365 Suite. Exchange Online, Teams, SharePoint, OneDrive, Security and compliance, Azure Ad, MFA, Intune, MDM, Forms

Education

• University of Mumbai

  Bachelor of Commerce (BCom), Business Administration and Management, General

  2009 — 2013

Skills

• Microsoft Exchange
• Bpo
• Team Management
• Vmware
• Dns
• IT Service Management
• Team Leadership
• Call Centers
• Networking
• Outsourcing
• Troubleshooting
• Cloud Computing
• Active Directory
• Windows Server
• Vendor Management
• Service Delivery
• Technical Support
• Business Analysis
• Windows
• Itil
• Operating Systems