Samrat Sarkar

About Samrat Sarkar

Senior operations leader with 18+ years of progressive experience in Superannuation and Retirement Benefits (DB & DC),Healthcare, Tax Compliance, KYC/AML/EDD Ops, and Risk Management. Currently leading India site Ops for EU 3P Tax & Trade Compliance.

Experience

1. Tax Compliance Manager Iii- India Operations Site Lead

   Amazon

   Nov 2023 — Present · Bengaluru, IN

   Lead India Site Operations for EU 3P Tax and Trade compliance. Managing end-to-end VAT Compliance operations for EU marketplace with P&L responsibility for 70+ member team. Oversees risk governance, ensuring all operational procedures and documentation are current and compliant. Orchestrated successful transition of complex VAT operations to India hub, managing 70+ FTEs with 100% SLA adherence while establishing comprehensive governance framework resulting in 90% faster policy implementation Spearheaded German tax compliance crisis response, optimizing validation for 90K sellers (€15B GMS) through automation, achieving 30% faster processing and maintaining <1% defect rate Redesigned review processes, cutting dual reviews by 80% while maintaining quality standards, delivering $1M annual savings and reducing per-case handling time Implemented AI-powered verification system achieving 93% automation rate for seller checks across 350K sellers, saving 2,800+ quarterly hours and eliminating 30 hours weekly operational effort Led digital transformation initiatives reducing manual interventions by 40% while maintaining 99% quality metrics, and implemented training program reducing new hire ramp-up time by 25% Established Amazon Australia tax operations from ground up, building compliance system managing 40K sellers with 150 monthly verifications Designed and executed strategic roadmap for India operations setup, including success metrics and KPI framework aligned with EU regulatory requirements

Education

• Institute Of Management & Education

  MBA, Marketing & Banking/Insurance

  2004 — 2006

• Modern School

  XII, Commerce

  1999 — 2000

Skills

•  People Management
• Bpo
• Performance Appraisal
• Performance Management
• Crm
•  Back End Operations/Operations Management(Retirement, Insurance & Health Care)
• Project Management
• Employee Relations
• Team Management
• Mis
• Employee Engagement
•  Process Enhancements
• Management
• Customer Relationship Management (Crm)
• Vendor Management
• Process Improvement
• Service Delivery
•  Weekly/Monthly Reporting
•  Customerrelationship Management
• Business Analysis
• Business Process Improvement
• Operations Management
•  Transitions
• Training
• Business Development
• Transition Management
• Talent Acquisition
•  Client Servicing
• Recruiting
• Business Process Outsourcing (Bpo)
• Management Information Systems (Mis)
• Leadership
•  Project Management
• Analysis
•  Drive Retention