Samrat Sahoo
AI & SaaS Product Leader | Agentic AI | Enterprise ITSM/ITAM, CMDB, CRM | Scaled Global Products Across Telecom, BFSI, Life Sciences, Healthcare, Pharma...
- Role
- Manager Product Management at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Samrat Sahoo
Product Leader with 15+ years of experience building and scaling enterprise SaaS and AI-driven products across Telecom, BFSI, Life Sciences, Pharma, Oil & GAS and others.I specialize in AI/ML integration, ITSM/ITAM, CMDB, CPQ, CRM, and enterprise data platforms, leading cross-functional global teams to deliver measurable business outcomes.At Salesforce, I drove 25% faster resolution, 40% reduction in manual effort,$5M+ annual cost savings, and built generative AI-powered asset management agents. Previously at Telstra, Deloitte, Infosys, and ADP, I scaled teams, improved delivery predictability, and introduced frameworks that increased adoption, revenue, and ROI.Passionate about building scalable platforms, driving customer-focused innovation, and enabling teams to excel through data-driven decision-making and strong product culture.
Experience
Manager Product Management
Sep 2021 — Present · Hyderabad, IN
Lead product strategy for Salesforce’s ITSM/ITAM/CMDB suite, supporting 70K+ employees globally.Delivered 25% faster ticket resolution and 40% reduced manual effort through AI/ML innovations.Enabled $5M+ yearly savings via AI-driven vendor asset insights.Built generative AI-powered asset management agents improving recovery by 50%.Drove 36% improvement in value delivery through OKR-driven product culture.Managed & mentored a team of 5 POs, enabling innovation at scale.
Education
gov. college Bhawanipatna
+2
2005 — 2006
Amity University
Postgraduate Degree, Product Management
BPUT
B-TECH, EEE
2007 — 2011
Vimila convent Bhawanipatna
10th
2002 — 2004
Skills
- Cloudsense Cpq
- Agile Methodologies
- Agile Project Management
- Consulting
- Sfdc Admin
- Apex Programming
- Jira
- Marketing Cloud
- Sfdc
- Conga Composer
- Scrum
- Salesforce Consultant
- Force.com
- Visual Force
- Sales Cloud
- Salesforce Developer
- Software Development Life Cycle (Sdlc)
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