Samrat Roy
Certified Scrum Master | PRINCE2 & ITIL Certified | 10+ Yrs in Service, Project & Resource Management | Incident, Change & Problem Management | Driving IT Operations & Transformation
- Role
- Senior Consultant at Capgemini
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Samrat Roy
I am a results-driven professional with 11+ years of experience in Service Delivery…
Experience
Senior Consultant
Nov 2021 — Present
Incident coordination: Managed day to day incidents, ensuring timely resolution and minimizing impact on service Major Incident Management: Handle MI Process, ensuring timely resolution Problem Management: Facilitated Root Cause Analysis process, ensuring the Problem resolves properly withing time Change Management: Cooardinate and plan Change management processes Global Applications Portfolio Management: Managed the Global Applications portfolio and inventory in Service Now, ensuring 100% completeness and accuracy thorough review with relevant teams. Service Now Relationship Management: Oversaw interface, business capabilities, Service, and server mapping relationship in Service Now, fostering seamless integration and alignment across teams. Application Portfolio Oversight: Reviewed Application portfolio roadmaps with architects and related Application owners, ensuring strategic alignment with organizational goals. Application Status Review: Conducted reviews of Application status and Retirement Dates with the Archive & Decom team, facilitating efficient retirement processes for outdated applications. Reporting and Analysis: Prepared ADHOC reports for relevant stakeholders, providing actionable insights through data analysis and follow-up as necessary. Performance Reporting: Generated Globalization Index and Evolution update reports for Monthly Balance Scorecard for Process Excellence team, enabling informed decision-making through regular performance updates. Leadership Communication: Prepared Monthly PowerPoint deck for the Monthly Leadership meeting, delivering key updates and insights to leadership stakeholders in a clear and concise manner
Education
Krishnapur Adarsha Vidyamandir
High School
2006 — 2008
Laban Hrad Vidyapith
High School
Heritage Institute Of Technology
Master of Business Administration (MBA)
2012 — 2014
University of Calcutta
Bachelor of Commerce (BCom) Honors
2008 — 2011
Skills
- E-Commerce
- Online Marketing
- Marketing
- Email Marketing
- Program Management
- Vendor Management
- Human Resources
- Online Advertising
- Ms Excel
- Microsoft Word
- Business Development
- Digital Marketing
- Customer Service
- Advertising
- Product Promotion
- Project Management
- Social Media Marketing
- Microsoft Excel
- Leadership
- Microsoft Office
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