Samrat Mondal
FinTech | YC S20 | CSM | Helping businesses to automate their Expense management | Empowering Growth & Success |
- Role
- Customer Success Manager at Volopay
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Samrat Mondal
Focused on driving client success through strategic relationship-building and a results-oriented approach. With a strong foundation in sales and current expertise in customer success at Volopay, I bring deep knowledge of the SaaS ecosystem. Backed by an MBA in Marketing, I combine strategic insight with execution to build lasting partnerships and deliver measurable business outcomes. Let’s connect and explore opportunities to elevate your business journey together!Cheers!
Experience
Customer Success Manager
Oct 2022 — Present · IN
As a Customer Success Manager at Volopay, I specialize in driving client success and building long-term partnerships. My role focuses on:• Built strong relationships with customers, serving as the primary point of contact for escalations and success planning.• Drove renewals, expansions, and upsells while ensuring customer adoption of solutions.• Conducted QBRs, success reviews, and aligned product value with customer business goals.• Collaborated cross-functionally with sales, product, and support to resolve issues and improve experience.• Leveraged data insights to identify at-risk accounts and reduce churn.I am passionate about understanding client needs, solving challenges proactively, and contributing to both customer and business growth.
Education
Heramba Chandra College - India
Bachelor of Commerce - BCom, Accounting and Finance
Jermel's Academy
CBSE, All
2002 — 2016
Ramachandran International Institute Of Management (RIIM Pune)
PGDM, Marketing Management/Personnel Administration.
2020 — 2022
Jermel's Academy
HSC and SSC, All
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