Samrat Mohapatra

About Samrat Mohapatra

Over 20.0 years of experience in Collection-Credit cards/Retail banking & end to end Predictive Dialer Management for Collections, Customer Service, Sales & Retention. About 1.1 years of experience in Software Quality Testing (Manual). Good exposure to Project management, Analytics, Vendor management and WFM. Good experience in Aspect Ensemble 5.2 (Director, Data views, Gateway monitor, Agent Pro.), Aspect 6.6 UIP, Aspect 7.2 UIP, Aspect ALM,CISCO Unified Communications (ICM-Intelligent Contact Management,CUCM- Cisco Unified Communication Manager,CUMP-Cisco Unified Management Portal,CUIC – Cisco Unified Intelligent Center) Good knowledge of Campaign Management tools : GCMS, MIS Pack & Acqueon LCM (List Contact Management) Good exposure to Business Objects (BO) XI Specialization in hard core collections and operations environment. Specialization in handling end-to-end dialer administration on Concerto provided Predictive dialers. Monitoring, troubleshooting & management of predictive dialer. Adept at knowledge and application of high end data sources Dealing with Remote and internal customers on a regular basis and negotiating on key CTQ’s and targets. Good knowledge in CTA tools like Vision+,Delite,Rems,4C’s,ACACS,INDUS Have knowledge of Agency Management System (AGMS) & NAPs Attained good experience in writing Test Cases / Scenarios. Good understanding of Software Development Life Cycle. Can communicate effectively with multifunctional teams, programmers and technical staffs at all levels. And capable of working individually as well as a good team member.Specialties: Specialties Early and late stage Collections, Sales & Liablilities.Dialer Management-Concerto Applications, Analytics,Cisco Unified Communications,GCMS, MIS Pack & Acqueon LCM (List Contact Management),Business Objects (BO) XI

Experience

1. Head - Debt Management Consumer & Personal Loan

   Bajaj Finserv

   Apr 2024 — Present · Pune, IN

Education

• KIIT,Utkal University

  B.E, Electronics & Telecommn.

  2000 — 2004

Skills

• Training
• Vendor Management
• Credit Cards
• Crm
• Project Management
• Project Planning
• Data Warehousing
• Analytics
• Management
• Strategy
• Strategic Planning
• Cross-Functional Team Leadership
• Customer Relationship Management (Crm)
• Mis
• Workforce Management
• Service Delivery
• Business Analysis
• Management Information Systems (Mis)
• Portfolio Management
• Databases
• Relationship Management
• Forecasting
• Credit Risk
• Business Process Improvement
• Banking
• Team Management
• Process Improvement
• Analytical Skills
• Analysis