Samrat Basu
IT Professional with 6+ years of experience in AI, ML & NLP, Power Bi, Data Analysis, Python Programming and Reporting solutions for business in multiple industries.
- Role
- Data Analyst at Concentrix
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Samrat Basu
Highly Ambitious, organized and detail-oriented professional with 9 years of progressive…
Experience
Data Analyst
May 2021 — Present · Kolkata, IN
Performing Multi Text Classification using NLP on the highly unstructured and imbalanced free flow of text field to predict individual ticket issue segments. Multiple Machine Learning Models like Random Forest, Support Vector Machine used for Prediction along with Lemmatization, Stop-words removal, TFIDF Vectorization etc. used for Text Analysis• Preparing Business Information Dashboards, Issue Trend Summaries to showcase data- driven deep dive analysis to the Geo-Leaders using Power BI & Microsoft Excel to help them understand corresponding business entity • Preparing and monitoring major Account-wise performance reports on daily basis • Preparing and monitoring major Geo-wise Agent performance reports on daily basis • Preparing COPC Dashboard using Power Bi & Advanced Excel • Accustomed with the preparation of any Ad-hoc requirements by the Geo-Leaders within stipulated time.
Education
Seacom Engineering College
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
2007 — 2011
Sir Nripendranath Institution
10+2, Science
1991 — 2003
Skills
- Mapinfo 12.5
- Telecommunications
- 2g
- Rf
- Drive Test
- Gsm
- Network Optimization
- Lte
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