Samrat Banerjee
HRSS | WFA Lead at Accenture | Expert in TA, WFA, RPA, Quality and Project Management | Transforming HR Services | Ex-Capgemini & Mercer
- Role
- Hrss - Tl HR Operations (Wfa) at Accenture
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Samrat Banerjee
Experienced HR Shared Services (HRSS) Leader with over 13 years of proven expertise in streamlining and optimizing HR operations across North American and UK markets. Currently serving as HRSS Lead – UK Workforce Administration at Accenture, Mumbai, where I manage critical HR functions including Pre-Payroll, Benefits Administration, Learning Administration, Content Management, and Quality Management. I’m passionate about delivering efficient, compliant, and employee-centric HR services, with a strong track record. Previously held key roles at Capgemini and Mercer, contributing to end-to-end HR operations and transformation initiatives. I thrive in dynamic environments and bring a continuous improvement mindset to every aspect of HR delivery.#DubaiJobs,#HRJobsUAE,#UAEHiring
Experience
Hrss - Tl HR Operations (Wfa)
Jun 2022 — Present · Mumbai, IN
As a part of Shared Services HR Team, I am responsible for managing the Operations within the workforce administration function. The stream encompasses processes including, but not limited to: Benefits Administration, Fleet and Invoice Administration, Learning & Development, Pre-Payroll and Quality Management. Successfully transitioned WFA – Benefits Administration, Fleet Administration & Invoicing and Learning & Development processes from a UK client. Contributed to KT plan and the assessment process Gate1/2/3 SRT, FMEA Created process documents i.e. DTP/SOPs, Process Maps, Effective Utilization Tracker Audit day-to-day operational transactions to make an error-free delivery Analyze escalation management, issue management and root cause Work on process improvement plans, design and implement new processes Conduct training sessions for process training.
Education
Maharshi Dayanand University Rohtak
Master of Business Administration - MBA
2010 — 2012
DAV Centenary College - India
Bachelor of Arts - BA
2007 — 2010
The University of Texas at Austin
Post Graduation Program
2023 — 2024
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