Sampo Satama
Staff Data Scientist @Meta
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WORK HISTORY
Staff Data Scientist @Meta
Berlin, DE
Promoted to Staff (IC6) for sustained top-tier performance. Leading GenAI analytics strategy for Meta\'s customer care operations spanning internal (HR/IT helpdesk, supply chain) and external (meta.com help center) support products- Define evaluation frameworks for production agentic customer care systems, measuring LLM quality and effectiveness at enterprise scale - Drive large-scale LLM-powered analytics for customer case categorization, trend analysis, and operational insights - Lead experimentation strategy for GenAI features, including A/B testing and statistical validation of system performance - Collaborate cross-functionally with engineering and product teams to shape customer-facing AI products and internal support tooling - Contributed to significant reduction in cases per employee through data-driven AI optimization over 2+ years
EDUCATION
Aalto University
Master's Degree, Marketing, Economics, Finance
SKILLS
ABOUT SAMPO SATAMA
Staff Data Scientist at Meta, specializing in GenAI product evaluation and large-scale LLM analytics for enterprise customer care. I build evaluation frameworks for production agentic AI systems and drive LLM-powered analytics at scale : from customer case categorization to operational trend analysis. Based in Berlin, Germany. 10+ years in product data science. Prior to Meta, spent 6+ years at Zalando where I progressed from analyst to principal level, leading analytical projects, developing metric frameworks, and mentoring team members across multiple product domains.Open to connecting with people working on GenAI in production, product analytics, and applied LLM systems.
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