Samples Brent

Product Support Manager Boyd Cat @Boyd Company

Charleston, WV, US

Leads, Develops, and Supports Product Support Sales Force: responds to and guides sales force in day to day operations by assisting in development of sales strategies, commodity discount and program application, territory management, resolving inventory and service constraints, acts as liaison between PSSRs and Service Management. Resolves customer concerns through collaboration at the branch level. Oversees training, evaluation, and compensation of the sales force.Identifies, Evaluates, and Recommends Strategies for Market Development: reviews sales data, PSSR feedback, competitive intelligence, and customer purchasing habits for entry into new markets. Utilizes resources including but not limited to allied vendors, flat rates, pricing initiatives, closure fund allocation, and Caterpillar programs at the district level. Guides PSSRs in the development and implementation of strategies. Works with Marketing Management to increase Product Support awareness.Manages Contact between Key Accounts and Product Support Management: negotiates commodity programs, consignment programs, CSA programs, and other support initiatives for key Corporate Accounts. Works with other Cat dealerships as needed. Assists in Inventory Management, Forecasting, and Budget development. Resolves customer product support concerns through collaboration across the entire Product Support network.Coordinates and assists with major Product Support Initiatives and Projects: works with Product Support Team to develop programs to increase efficiencies increasing throughput, assists with the development of rebuild programs, and programs requiring multiple branch participation. Assists in exchange pricing and flat rate development. Works in conjunction with IS department and Inventory Control to meet customer requests for reports, assists when customers change internal inventory or accounting programs. Works with Tech Group to ensure greatest economic impact when utilizing test products.

West Virginia State University

Bachelor of Science (BS)

Rutgers University – Camden

Sales Management Certificate