Sampath Mahankali
Engineer Advanced - Telemetry Monitoring @Federal Reserve Bank of Richmond
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WORK HISTORY
Engineer Advanced - Telemetry Monitoring @Federal Reserve Bank of Richmond
Phoenix, AZ, US
Negotiated and orchestrated AIOps licensing and led the integration of Multi-Factor Authentication (MFA), significantly enhancing both monitoring capabilities and security compliance. This included configuring advanced observability tools to provide comprehensive visibility into system performance and health.• Integrating monitoring and observability practices to gain in-depth insights into system behavior and performance. Orchestrating the implementation of detailed logging and metrics collection, enabling near real-time issue detection and more effective debugging, which improved overall system reliability and user experience.• Advocated for and implemented proactive monitoring strategies, transitioning from a reactive approach to a proactive stance. This shift reduced Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR), contributing to improved system health, better customer experiences, and more favorable business outcomes.• Achieved a 27% reduction in noise and incident volume through targeted monitoring improvements and process optimizations. Developed and executed a strategic roadmap for migrating production environments to a private cloud, enhancing scalability and performance.• Have been maintaining over 30+ integrations (south & northbound) with our monitoring solution (MoM Manager of Managers), including incident, problem, and change management ticketing interfaces, ensuring uninterrupted monitoring service and effective issue tracking.• Built strong relationships with developers, architects, system stakeholders, capacity planners, database administrators, VMware teams, and enterprise operations. This collaboration optimized workflows, improved cost-efficiency, and enhanced overall system performance.
EDUCATION
Osmania University
Master of Science in Information Systems, Artificial Intelligence, Network Security, Enterprise Integration, Project Management, Algorithms
MIT Sloan Executive Education
Mastering Design Thinking
W. P. Carey School of Business – Arizona State University
Executive MBA, Business Administration, Management and Operations
Kakatiya University
Bachelor of Computer Applications, Operations Research, Computer Networks, Software Engineering, Systems Analysis & Logical Design
SKILLS
ABOUT SAMPATH MAHANKALI
As a seasoned IT leader with a focus on transitioning into a Sr. Product Manager role, my 20 years of experience have honed my ability to drive complex IT projects that fuel business growth and innovation. Equipped with an Executive MBA and a strong background in enterprise IT infrastructure, cloud migration, and digital transformation, I bring a strategic perspective to product management.My career is defined by my success in leading projects that enhance customer satisfaction, achieve cost savings, and foster collaborative cultures within monitoring and observability space. I excel at aligning IT strategies with business objectives, championing innovation, and building high-performing teams. My expertise extends to integrating AI and predictive analysis to drive growth and digital transformation. My background in leading large-scale IT projects and my focus on strategic product management position me well for a Sr. Product Manager role. I am eager to leverage my skills in shaping innovative product strategies, enhancing customer experiences, and driving business growth.Recent accomplishments:• Orchestrated a business continuity and migration strategy, achieving $500K annual savings through strategic vendor management and offering cloud optimization solutions by leveraging AI (proactive vs reactive monitoring solutions).• Directed a tools rationalization initiative that delivered $1M in annual savings by optimizing the portfolio, licenses, and infrastructure.• Enhanced Observability by implementing Elevated Observability Maturity Model (OMM) levels using Gartner’s IT Score framework, which improved monitoring, analytics, and AI-driven insights.• Improved efficiency and reduced customer escalations by 32% through process optimization and automation, leveraging ITSM best practices.• Developed a comprehensive product strategy and roadmap for migrating complex applications to the cloud, focusing on customer-centric design and product management frameworks.• Created a multi-year product roadmap for end-to-end monitoring, observability, and performance management solutions, prioritizing projects based on cost-benefit analysis and ROI.• Utilized Gartner reports and research to shape IT strategy and stay ahead of industry trends and best practices.
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