Sampanna Naik
- Role
- Service Delivery Manager at Cognizant
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Sampanna Naik
Accomplished Senior Delivery Leader with over 21 + years of experience in software…
Experience
Service Delivery Manager
Jul 2022 — Present · Pune, IN
Responsible for successfully onboarding new customers and ensuring a smooth transition into the project.• Continuously monitor and review the progress of assigned projects to ensure timely completion and identify areas for improvement.• Proactively drive productivity improvement initiatives within the project, optimizing resources and processes for efficient project delivery.• Account Mining and Growth: Identify opportunities for account mining and growth, leveraging existing customer relationships to expand the business and drive revenue.• Ensure strict adherence to company policies and processes, maintaining compliance and mitigating risks.• Take accountability for maintaining a high level of customer satisfaction, and addressing any issues or concerns promptly and effectively.• Demonstrate strong customer service skills, providing exceptional support and addressing customer needs in a timely manner.Specialties- Software Development Lifecycle, Liaison & Coordination, Cost/Resource Optimization, Agile/Scrum Methodology, Client Engagements, Team Engagement & Leadership
Education
Sant Gadge Baba Amravati University, Amravati
MCA
2003
Sant Gadge Baba Amravati University, Amravati
B.Sc
1999
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