Sam Padmore
Director Experience & Product Strategy @Capgemini
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WORK HISTORY
Director Experience & Product Strategy @Capgemini
Providing strategic design leadership – shaping our offering and helping Capgemini to deliver exceptional products and experiences for our clients that build strong customer loyalty, drive growth, and ensure long-term partnership and success. Helping to drive change and collaboration across the organisation to achieve our sustainability goals. Collaborating across departments, to foster innovation, agility and user centricity, helping to humanise technology that delivers change and measurable outcomes. Supporting Capgemini’s strong commitment to public and private sector delivery, creating digital transformation through exceptional products and services and contributing toward long-term organisational growth.
EDUCATION
Cambridge College of Art
Art Foundation , Art, English,Geography
Felixstowe College
.
University of the Arts London
2.1, Graphic Design
SKILLS
ABOUT SAM PADMORE
Experience & Product Strategy Director with over 20 years experience in design and digital innovation. An interdisciplinary background blending strategic vision, practical experience, technology, and psychology, with a meaningful, human-centred approach to product design and innovation from multiple angles—including ethical considerations and market viability. A deep understanding of user-centric design and how technologies will integrate into daily life and impact users. Through having witnessed and contributed to significant technological shifts, I can contextualise technology developments within broader digital trends and offer strategic insights.Collaborating closely with technologists and creatives throughout my career has given me a solid grasp of all aspects of digital product, brand and service design with a strong focus on translating complex concepts into accessible ideas and experiences. Specialties: Customer experience, service design, strategy and directionProduct strategy, design and directionGenAI design and innovationSupporting brands through digital transformationClient stakeholder management and developmentLeading of discovery & exploration (facilitating focus groups & workshops)Ecommerce consultancy and developmentAudience research and analysisCustomer experience definition, creation and developmentDigital strategy and planningCustomer journey developmentCompetitor analysis and benchmarkingDigital touchpoint identification and analysis (blueprinting)Leading and developing the digital experience for pitches
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