Sampada Kaalra

About Sampada Kaalra

My mission is to deliver exceptional customer service and be the catalyst that helps my clients achieve all their professional and business goals including those beyond their expectations. • Versatile professional with 18 years’ experience, developing key deliverables and driving project success. Excels at taking on extreme challenges, navigating organizational dynamics, and forecasting and dismantling roadblocks to success. Counted on to manage challenging Enterprise and Service Provider clients (HSBC, Unilever, Bharti Airtel (Packet Core), Vodafone (CEN), etc) and does so through a positive approach, consistent encouragement, and a focus on helping our customers succeed. • Self-driven, and accomplished Unified Delivery Leader, NOC Leader (Enterprise), and Carrier Engagement Manager with a track record of success in managing complex Enterprise customers (321 Carriers/Service Providers Globally). •Leadership strengths include the ability to effectively organize teams and cut across functional & technical boundaries to achieve business goals. Possess skills to generate own business through aggressive prospecting and networking. High-calibre presentation skills. Rich experience in customer-facing roles. Value articulation of the services (incident reduction and resource optimization) to HSBC via Virtual Engineer project •Stimulator and Advisor who bridges the gap between business and technology while envisioning the bigger picture. •Good communication skills, excellent interpersonal skills, and ability to understand and relate to people.

Experience

1. Leader Cx Delivery Managed Services Udf Apjc

   Cisco

   Jan 2022 — Present · New Delhi, IN

Education

• Sikkim Manipal Institute of Technology - SMU

  Master of Business Administration (MBA), Operationa Management

  2009 — 2011

• University of Rajasthan

  Bachelor of Science (BSc), Botany, Zoology & Chemistry

  2005 — 2008

• Indian Institute of Management, Lucknow

  Senior Management Program , Business Administration and Management, General

• DOEACC Society

  Bachelor's of Computer Applications, Computer Science

  2006 — 2008

• Sophia School, Rajasthan

  Senior Secondary Education, Science

Skills

• Ccna
• Knowledge Management
• Operations Management
• Itil St
• Change Management
• Itil V3 Foundations Certified
• Customer Service
• Cisco Technologies
• Incident Management
• Data Center
• Routing
• Itil So
• Cisco Call Manager