Sampada Fadnavis

About Sampada Fadnavis

Results-driven leader in IT Service Management and Solution Architecture with 18+ years of experience in delivering enterprise-scale IT solutions, driving service excellence, and managing global projects across diverse industries. Currently working as a Manager at Accenture India Pvt. Ltd, with proven expertise in Solution Architecture, Business Analysis, ITSM frameworks, and Project & Program Management. Leading a team of 50 direct and 20 indirect reporting.Experience in translating complex business requirements into scalable technology solutions, designing ITSM architectures, and leading end-to-end service delivery initiatives. Adept at managing multiple stakeholders, driving digital transformation initiatives, and implementing ITIL-aligned service management practices to optimize operational efficiency and enhance customer satisfaction. Core strengths include IT Service Management (ServiceNow & BMC Remedy), Solution Design, Service Delivery Management, and Enterprise Process Enhancement, backed by strong leadership in execution frameworks, resource management, risk mitigation, and performance governance. Recognized for successfully handling production-critical environments, resolving complex incidents within SLA timelines, and driving Root Cause Analysis to ensure service stability and continuous improvement. Over the years, I have led large-scale migration and transformation programs, including customer migrations, process gap analysis (Remedy to ServiceNow), and architecture design initiatives for global clients. My experience spans requirement gathering, stakeholder liaison, financial governance (budget & P&L management), and building high-performing teams focused on quality and delivery excellence. A certified ITIL® Foundation & Practitioner, Scrum Master, ServiceNow Administrator, and Six Sigma Yellow Belt, I bring a strategic blend of technical insight, process orientation, and leadership capability to drive business-focused IT outcomes. Core Competencies IT Service Management (ITIL Framework) Solution Architecture & Design Project & Program Management Business Analysis & Requirement Gathering Service Delivery & SLA Governance Incident, Problem & Change Management ServiceNow & BMC ITSM Platforms Stakeholder Management & Client Engagement Process Improvement & Operational Excellence Team Leadership & Resource Optimization I am passionate to lead teams & organizations to achieve operational excellence through strategic IT solutions, service innovation, and collaborative leadership.

Experience

1. Manager

   Accenture

   May 2022 — Present

   End-to-End Service Delivery Leadership: Spearheading enterprise IT service delivery across global and EMEA accounts, ensuring SLA compliance, operational stability, service continuity, and measurable CSAT improvement through structured governance frameworks and performance reviews. Service Implementation: Implementing enterprise service management solutions across ITSM, SPM, ITOM, HRSD, and CSM, configuring workflows, service catalogs, automation frameworks, and governance structures to streamline cross-functional service delivery and enhance operational efficiency. Financial Governance & Commercial Accountability: Overseeing full financial ownership including budgeting, forecasting, revenue realization, margin optimization, cost control, and strategic resource planning to ensure profitable and sustainable delivery operations. ITSM Transformation & Process Governance: Implementing and optimizing ITIL-aligned Incident, Problem, Change, and Release Management processes, standardizing workflows, enhancing service quality, and reducing recurring incidents through automation and continuous improvement initiatives. RFP Solutioning & Transition Management: Leading RFP responses, solution design, effort estimation, transition planning, risk assessment, and onboarding strategies, ensuring seamless service transition and successful engagement ramp-up.

Education

• Indian Institute of Management Ahmedabad

  Senior Management Program (SMP)

• Rashtrasant Tukdoji Maharaj Nagpur University

  B Tech, Applied Electronics

  2003 — 2007