Ashish P.

Experience

1. Technical Support Specialist

   Cebod Telecom

   Jul 2018 — Present

   Cebod Telecom is a California-based hosted PBX VoIP company that provides feature-rich business phone services to small and medium-sized enterprises. Our cloud-based phone system helps businesses stay connected with their clients and customers, regardless of their location.Position Overview:As a Technical Support Specialist at Cebod Telecom, my primary responsibility is to provide exceptional technical support to our customers. I troubleshoot and resolve technical issues related to our hosted PBX VoIP system, ensuring customer satisfaction and maintaining our reputation as a reliable and customer-focused company. I also collaborate with other teams to identify and resolve customer issues, provide training to new and existing customers, and continuously improve our customer support processes.Responsibilities- Provide technical support to customers via phone, email, and chat- Troubleshoot and resolve technical issues related to our hosted PBX VoIP system- Work with customers to identify and resolve network-related issues that may impact their service- Collaborate with other teams to identify and resolve customer issues- Provide training and support to new and existing customers on how to use our system effectively- Recommend areas for improvement to customer support processes- Maintain accurate records of all customer interactions, including inquiries, complaints, and resolutions.Working as a Technical Support Specialist at Cebod Telecom has been a rewarding experience. It has given me the opportunity to work in a dynamic and fast-paced environment, provide excellent customer service, and continuously improve my technical skills.