Samoura Gillings
Project Management l Strategic Financial Recovery | Cross-Functional Leadership | Quality Management
- Role
- Senior Project Manager - Warranty & Claims Management L Service Operations at Nordex Group
- Location
- Naples, FL, US
- LinkedIn followers
- 500 followers
About Samoura Gillings
High-impact Senior Project Manager with over a decade of experience in the renewable energy sector, specializing in the intersection of technical operations, legal compliance, and financial recovery. Currently leading North American warranty and claims initiatives, resulting in millions in recovered capital from suppliers and service providers. Expert at bridging the gap between global project managers, legal teams, and technical back-offices to mitigate risk and optimize operational efficiency.Core Competencies• Financial Recovery: Claims Investigation, Dispute Resolution, Supplier Accountability.• Strategic Leadership: Cross-functional Team Management, Global Stakeholder Engagement.• Technical Compliance: QMS, ISO 9001, Lean Six Sigma, Root Cause Analysis (RCA).• Operations & Negotiations: Procurement Strategy, Sourcing, Contract Management, Quality Management.
Experience
Senior Project Manager - Warranty & Claims Management L Service Operations
Jul 2024 — Present · US
Financial Impact: Orchestrated the recovery of over $3.6M in claims across North America by identifying supplier non-conformance and aggressively pursuing warranty settlements. • Strategic Collaboration: Primary liaison between Global/Local Project Managers, Legal, Sourcing, Procurement, Engineering and Logistics to streamline the claims lifecycle.• Claims Recovery & Optimization: Engineered comprehensive recovery protocols and leveraged deep analysis of Master Service Agreements (MSAs) and technical specifications to identify breaches in supplier responsibilities, ensuring 100% alignment between field failures and contractual cost recovery.• Leadership: Lead a high-performing claims initiative with Claims Coordinators and Colleagues, fostering a culture of continuous improvement and commercial excellence.• Negotiation Strategy: Lead and support complex negotiations with global suppliers, utilizing indemnity clauses and warranty obligations to secure financial settlements for non-conforming components and service delays.• Process Flow: Streamlined the end-to-end claims lifecycle by integrating technical root-cause data with legal and procurement frameworks, reducing the \'time-to-recovery\' and ensuring service providers met their mandated uptime and quality thresholds.
Education
MIAT College of Technology
Certified Energy Technician, (Wind & Power Generation)
2012 — 2013
The University of Arizona Global Campus
Bachelor of Applied Science - BASc, Project Management
MIAT College of Technology
Associate of Science (A.S.), Energy Technology
2016 — 2016
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