Sammy Belanger
BYU-Idaho Communications graduate looking for opportunities!
- Role
- Member Services Team Lead at doTERRA International LLC
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
Experience
Member Services Team Lead
May 2024 — Present · Pleasant Grove, UT, US
Promoted from Senior Agent and Escalation Specialist to Team Lead (February 2025) in recognition of strong performance and leadership abilitiesSupervise and mentor a team of agents, providing coaching, feedback, and training to ensure high-quality customer service and professional development Oversee escalated cases and complex member concerns, ensuring timely resolution and maintaining high customer satisfactionMonitor performance metrics, track KPIs, and implement strategies to improve ACW (after call work), quality assurance scores, and overall customer experienceFacilitate team meetings, share best practices, and foster collaboration to enhance team productivity and moralePreviously managed 50+ customer contacts per shift (phone/chat/email), introduced new products, and consistently upsold products, averaging in monthly revenueAchieved and maintained a 2.11% ACW average, exceeding departmental goalsCompleted ongoing training through doTERRA Academy to stay current on policies, products, and best practices
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