Sammia Abrar

Solution Engineer - Servicenow @SoftwareOne

Calgary, AB, CA

Since moving to this role within SoftwareOne\'s ServiceNow NORAM practice in early 2025, I\'ve driven presales motion across 34+ client opportunities — from Fortune 500s to public sector. I bridge the gap between business outcomes and technical solutions — blending a background in Human-centric design and software development to design ServiceNow implementations that actually make sense for the people using them- Lead end-to-end presales for ITSM, ITOM, and CMDB opportunities — from discovery to SOW, RFP, and resource planning- Deliver tailored demos and executive-facing proposals that connect ServiceNow capabilities to measurable client outcomes- Run client workshops independently, including AI/ITOM strategy sessions and CMDB remediation alignment- Architect scoped solutions with delivery feasibility, margin, and value articulation built in from day one- Accelerated deal velocity by developing standardized scoping guides and reusable presales collateral, reducing time-to-proposal and improving win rates across ITSM, ITOM, and Platform Assessment opportunities- Strengthened SoftwareOne\'s ServiceNow market position by co-developing new offerings (Service Operations, Copilot + ServiceNow) that aligned to emerging client demand and supported Elite partnership competencies- Increased presales operational efficiency by co-designing and co-implementing an engagement request intake process that provided workload visibility, enabling the team to engage at the right point in the sales cycle consistently.I scope solutions that are technically sound and built around how real users work. That\'s what turns a good demo into a closed deal, and a signed SOW into a successful go-live.

University of Calgary

Bachelor of Science (BSc), Computer Science

Mount Royal University

Bachelor of Science (BSc), Computer Science