Sammed Rattu

Operations Analyst at Natwest Group

Role: Operations Analyst at NatWest Group
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Sammed Rattu

I’m an Operations Analyst who thrives on solving complex problems and making processes…

Experience

Operations Analyst
NatWest Group
Dec 2024 — Present · Gurugram, IN
Investigate and resolve customer and internal stakeholder queries related to financial transactions, ensuring accurate and timely resolutions within service level agreements (SLAs).Liaise with internal departments and external parties to gather, validate, and analyze data for high-quality query resolution.Authorize and escalate transactions after thorough review, aligning with compliance and regulatory guidelines.Provide excellent customer service by understanding client concerns and maintaining transparent communication throughout the investigation process.Identify recurring issues and contribute to process improvements, helping to streamline operations and reduce query volume.Stay updated on regulatory and policy changes affecting operations and ensure adherence across daily processes.Collaborate with cross-functional teams to improve customer experience and support continuous service improvement initiatives.

Contact information

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Work email
•••••@natwestgroup.com
Personal email
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Current company

NatWest Group

Banking · 44K employees

We’re the bank that turns possibilities into progress. We understand our customers, their worlds, and what matters to them. We help them see the opportunities and navigate a rapidly changing world. And we’re simplifying our business so that we can anticipate our customers’ needs and react to them quickly. Our business is UK centred and covers retail, commercial and private banking customers, with more offshore and further afield. Our services bring together our people’s incredible specialist knowledge with a sense of innovation, and carefully designed technology-driven journeys. As one of the leading supporters of UK business, we’re using enterprise as a force for change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove them. That includes learning and education, whether directed at young people or building financial confidence in adults. And by fostering a leading learning culture in our business, our people also prosper.

natwestgroup.com

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