Sameer Mayani
Customer Experience Executive @Sify Technologies Limited
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WORK HISTORY
Customer Experience Executive @Sify Technologies Limited
Mumbai, IN
Accelerated client performance by 22% & generated ₹1.2 Cr revenue through market entry & service deployment for a telecom client. • Drove 2.8 Cr revenue through targeted cross-selling & go-to-market strategy, leveraging company data across 8 partners & 10 ISPs. • Enabled ~₹1.75 Cr YoY savings & 22% branch efficiency improvement by advising SD-WAN migration for a top BFSI software provider. • Improved service uptime by 25% & secured >95% client retention by optimizing enterprise operations via solution adoption & value realization. • Increased CSAT 20% & cut churn 30% by redesigning grievance redressal & engagement processes. • Achieved 95% NPS by engaging 25+ clients, identifying friction points, & conducting service reviews to drive retention. • Boosted WEST team efficiency ~35% through optimized renewal analytics, KPI dashboards, & strategic customer targeting. • Structured KPI/KRA dashboards and Q-o-Q performance insights, empowering Chairman-level data-driven decision-making.
EDUCATION
M. J. Junior College of Science
Junior college,Science
Dwarkadas J. Sanghvi College of Engineering
Bachelor of Engineering - BE, Mechanical Engineering
Welingkar Institute of Management
Master of Business Administration - MBA
ABOUT SAMEER MAYANI
Most businesses lose revenue not because their product is bad — but because their…
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