Sameer Mayani
Sify Technologies I Ex - TCS I WeSchool \'24 (MBA Batch Topper) I DJSCE \'22
- Role
- Customer Experience Executive at Sify Technologies Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sameer Mayani
Most businesses lose revenue not because their product is bad — but because their…
Experience
Customer Experience Executive
Jul 2024 — Present · Mumbai, IN
Accelerated client performance by 22% & generated ₹1.2 Cr revenue through market entry & service deployment for a telecom client. • Drove 2.8 Cr revenue through targeted cross-selling & go-to-market strategy, leveraging company data across 8 partners & 10 ISPs. • Enabled ~₹1.75 Cr YoY savings & 22% branch efficiency improvement by advising SD-WAN migration for a top BFSI software provider. • Improved service uptime by 25% & secured >95% client retention by optimizing enterprise operations via solution adoption & value realization. • Increased CSAT 20% & cut churn 30% by redesigning grievance redressal & engagement processes. • Achieved 95% NPS by engaging 25+ clients, identifying friction points, & conducting service reviews to drive retention. • Boosted WEST team efficiency ~35% through optimized renewal analytics, KPI dashboards, & strategic customer targeting. • Structured KPI/KRA dashboards and Q-o-Q performance insights, empowering Chairman-level data-driven decision-making.
Education
M. J. Junior College of Science
Junior college,Science
Dwarkadas J. Sanghvi College of Engineering
Bachelor of Engineering - BE, Mechanical Engineering
2018 — 2022
Welingkar Institute of Management
Master of Business Administration - MBA
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.