Sammantha Cicivizzo

Experience

1. Customer Success Manager Government & Commercial Services Aviation & Border Management

   Collins Aerospace

   Oct 2014 — Present

   Customer Success Manager specializing in government clients across Latin America and the Caribbean, with responsibilities that have recently expanded to include commercial airlines. Skilled in managing strategic accounts, guiding technology adoption, and building trusted executive relationships that ensure long-term customer success in aviation and border management solutions. • Act as the trusted advisor and primary point of contact for government stakeholders, fostering executive-level relationships and driving long-term satisfaction, while also supporting commercial airline accounts as part of an expanded portfolio. • Support RFP processes and contract discussions by aligning customer needs with Collins Aerospace capabilities and strategic objectives. • Coordinate with cross-functional teams to oversee the implementation of border management and aviation technologies, including API, iAPI, PNR, and other digital transformation solutions. • Proactively anticipate client needs, resolve challenges, and identify opportunities to expand solution value and strengthen partnerships.

Education

• Florida International University - College of Business

  Bachelor's degree

Skills

• Corporate Communications
• Creative Team Leadership
• Team Leadership
• Budgets
• Invoicing
• Accounts Receivable
• Training
• Accounting
• Payroll
• Customer Service
• Recruiting
• Airlines
• Aviation Security
• Flights
• Ticketing
• Credit
• Marketing Strategy
• Marketing
• Social Media
• Marketing Communications
• Teamwork
• English
• Event Management