Sam Kislia

Hospitality Specialist @Tortello Pastificio

Chicago, IL, US

Upholds Tortello’s reputation by promoting core values and Michelin Bib Gourmand standards in guest interactions and operations• Plans and executes private dining events, coordinating with kitchen staff and vendors for seamless service• Oversees dining area operations, ensuring smooth coordination between kitchen, staff, and guest experiences• Trains and supervises front-of-house staff on hospitality standards, service etiquette, and procedures• Ensures staff are knowledgeable about the menu, pairings, and dietary accommodations• Manages purchasing and setup of technology, including POS systems, reservation software, lighting, and payment devices• Monitors customer feedback, addressing complaints, and implementing service improvements

University of Wisconsin-Madison

Bachelor of Arts - BA