Samantha Cuckow Lacey
Head of Change & Transformation @Aviva
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WORK HISTORY
Head of Change & Transformation @Aviva
EDUCATION
Nottingham Trent University
BSc (Hons), Industrial Management
University of South Florida
Studying management theories, finance and law modules
SKILLS
ABOUT SAMANTHA CUCKOW LACEY
I’m an experienced transformation leader with a rare mix of Central Services, Business Change, Programme Management, and Organisational Development expertise. I specialise in leading complex organisational transformation, building strong stakeholder alignment, and delivering measurable results.I’ve led high-performing operational teams at Director level and delivered major change initiatives across business, digital, IT, and infrastructure environments. Comfortable working with executives, NEDs, and regulatory bodies, I bring clarity, confidence, and collaboration to every engagement.My leadership style is people‑focused, perceptive, and continuously improvement‑driven. With strong customer and supplier management skills, I thrive in both internal and outsourced settings and ensure that technology‑enabled transformation is practical, integrated, and successful.Summary Qualifications:Degree in Industrial Management (BSc Hons)ILM Level 5ITIL FoundationPrince 2 Foundation Project ManagerPrince 2 PractitionerDiploma in Business System Development (ISEB)Business Analysis Essentials
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