Sam Jacob

About Sam Jacob

Enterprise IT professional with 8 years of experience supporting complex, high-stakes…

Experience

1. IT Support Specialist System Administrator

   Trading Technologies

   Jun 2022 — Present · Chicago, IL, US

   Administered Tier 1 and Tier 2 level support to mainly support the Chicago Office while supporting branch locations located London, Singapore and India. Communicated efficiently with Slack channels and Cisco Webex. Tier 1 support responsibilities include Mac / Windows / Linux Support, New Hire / Termination tasks such as user setup using systems such as Cisco Webex Admin and Gsuite. Effectively used Ticket Management and documentation via Jira. Ordered new Hardwire and office supplies and documented User’s inventory with ServiceNow. Tier 2 tasks include managing rrds pools on Microsoft Server, patching and permissions with AWS, Monitoring Network with Meraki and Pal Alto, Created development linux and windows virtual machines and created shared virtual environments, Escalated tasks to Tier 3 (System / Network Engineering) when necessary.• Supported approximately 450 users by providing five-star service• Deployed 120 users to their new offices during the transition from work-from-home to hybrid schedules• Assisted in setup for Fia Expo helping Trading Technologies showcase their product, aiding them get more clientele• Interviewed multiple candidates for service desk

Education

• California Baptist University

  Bachelor's degree

Skills

• Drums
• Public Speaking
• Access
• Powerpoint
• Microsoft Excel
• Teamwork
• Keyboardist
• Matlab
• Microsoft Powerpoint
• Travel
• Computer Proficiency
• Piano
• Management
• Microsoft Word
• Music
• Dreamweaver
• Autocad
• Customer Service
• Visual C++
• Microsoft Office
• Leadership
• Ms Project
• Research
• Engineering
• Mathematics