Sami Yaqub
Dts Service Desk Analyst @West Yorkshire Combined Authority
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WORK HISTORY
Dts Service Desk Analyst @West Yorkshire Combined Authority
Leeds, GB
Provided 1st line support to all levels of users to successful resolution• Providing timely remote desktop assistance to end users• Installing and configuring software on end users laptops• Provided 1st line support via telephone, email and face to face• Set up and configured corporate laptops and mobile phones• Provided support with MS Exchange, SharePoint and Teams.• Troubleshooted driver related issues.• Installed and configured drivers.• Upgraded laptop SSD and RAM for end users.• Managed user accounts in Active Directory (On Prem), enabled/disabled accounts and password resets.
EDUCATION
Bradford College
BTEC Level 3 Extended Diploma in IT Networking and Systems Support
University of Bradford
Bachelor’s Degree, Computer Science
Bradford College
BTEC Level 2 Diploma in IT Networks and Systems Support, Computer Science
ABOUT SAMI YAQUB
At present, I am working as 1st line digital technology services analyst at West Yorkshire Combined Authority as well as creating engaging photo and video content for businesses at
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