Samit Thakur

About Samit Thakur

I\'m a mentor and thought leader passionate about inspiring innovation. My leadership has cultivated high-performing teams and organizations adept at creating business solutions with strong user adoption. My blend of people, business, and technical skills, coupled with an unstoppable drive, ensures continuous improvement across teams, clients, and companies. With expertise in solution design, strategy, technology, and client relationships, I excel at uncovering hidden opportunities and solving complex problems, future-proofing businesses with sustainable products.I specialize in providing advisory, roadmap, solution architecture and governance services in AI, Machine Learning, and Analytics, focusing on highly-regulated industries. My credentials include certifications in AI, Data Science, Cloud/SaaS, Analytics, CRM, Agile methodologies, and Project Management, alongside professional training from prestigious institutions like MIT, UCLA and Carnegie Mellon University.I thrive in healthcare and startup environments, leading in technology, motivation, applications development, solution architecture, and program management. My aim is to leverage AI, Business Intelligence, Analytics, Machine Learning, Data Science, and the Cloud to drive substantial business improvement.

Experience

1. Crm Sr Solution Strategy Architect (Pre Sales)

   ServiceNow

   Oct 2025 — Present · Los Angeles, CA, US

   Shape the vision, architecture, and delivery path for enterprise-wide customer and revenue transformations. Partner with executives and cross-functional stakeholders, to translate strategy into pragmatic roadmaps, design modern ServiceNow solutions (CRM, CPQ/SOM, CSM, FSM), and package commercial proposals (ROMs, estimates, SoWs) that secure executive buy-in and deliver measurable outcomes.

Education

• Hislop College, Nagpur

  High School Diploma

• Visvesvaraya National Institute of Technology

  Master of Technology - MTech

• Nagpur University

  Bachelor of Engineering - BE

• MIT Professional Education

  MIT Professional Education Applied Data Science Program

  2023 — 2024

• UCLA Extension

  Technical Management Program Certificate

  2007 — 2008

Skills

• Business Intelligence
• Pmp
• Business Process Improvement
• Crm
• Business Analysis
• Sdlc
• Enterprise Architecture
• Program Management
• Management
• Vendor Management
• Requirements Analysis
• Software Project Management
• Strategy
• IT Strategy
• Software Development
• Siebel
• Analytics
• Project Management
• Erp
• Project Portfolio Management
• Integration
• Requirements Gathering
• Business Process
• IT Management
• Solution Architecture
• Agile Methodologies
• Pmo
• Obiee
• Soa
• Agile Project Management
• Scrum
• Governance
• Healthcare IT
• Application Development
• Team Leadership
• Quality Assurance
• Product Management
• Salesforce.com
• Pega Prpc
• Insurance