Samir Ahmad
Head of Americas Quality @Amazon | Ex-Verizon | 40 under 40 Honoree | Six Sigma Black Belt | MBA
- Role
- Head of Quality, Americas Global Outsourcing at Amazon
- Location
- Allentown, PA, US
- LinkedIn followers
- 500 followers
About Samir Ahmad
PROFESSIONAL SUMMARY: I am an MBA graduate with 15+ years of high performance, technology driven, customer-centric Fortune 50 management experience. Throughout my career, I have a gained deep and multi-faceted understanding of the customer service space as an established people leader across domestic and global contact center operations and demonstrated an ability to drive innovation and manage complex programs as a senior strategist working with top consulting firms across the consumer/telecommunications/retail vertical. PERSONAL BRAND: I come from humble and cultured entrepreneurial roots. I am a first-generation Pakistani-American, the first member of my family to graduate from college and the son of small business owners. These roots have instilled values in me where I operate like an entrepreneur who is passionate about technology, obsessed with the customer, and driven by perseverance. CORE COMPETENCIES: Operations management, contact center leadership, process improvement, vendor management, program and project management, union management, data analytics, strategic planning, quality assurance, executive presentations, contract negotiations, compliance monitoring, sales leadership, lean six sigma, agile management, and design thinking
Experience
Head of Quality, Americas Global Outsourcing
Jan 2025 — Present · New York, NY, US
Education
Isenberg School of Management, UMass Amherst
Bachelor of Business Administration - BBA, Marketing
2008
Penn State University
Graduate Certificate in Human Resource Management
2018
Penn State University
Master of Business Administration - MBA, Management
2018
Springfield Technical Community College
Associate of Science - AS, Business Administration
2006
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