Samir Puranik

About Samir Puranik

IT Operations & QA Leader with 20+ years of experience driving global service delivery…

Experience

1. Senior Manager

   Worldpay

   May 2018 — Present · Indore, IN

   Led 15+ member global technical operations team ensuring high availability for critical payment applications; improved service reliability through root cause elimination and preventive automation.· Reduced critical system event recurrence by 80% and remediation time by 30% by redesigning triage and escalation flows within ServiceNow.· Elevated client satisfaction index from 70% to 85% by instituting a customer-first operating model and aligning technical services to business KPIs.· Implemented proactive monitoring with Splunk, preventing 98% of potential high-impact system events and reducing mean time to remediation.· Collaborated with QA and Dev teams to improve pre-release quality, resulting in a 60% drop in post-release defects.

Education

• Campus School Pantnagar

  Higher Secondary

  1996 — 1998

• Devi Ahilya Vishwavidyalaya

  BCA

  1997 — 2001

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  MCA

  2001 — 2004

• Nirmala Convent

  Senior Secondary School

  1986 — 1996

Skills

• Test Strategy
• Erp
• Resource Utilization
• Jira
• Hp Quicktest Professional (Qtp)
• Bug Tracking
• Test Automation
• User Acceptance Testing
• Agile Methodologies
• Databases
• Software Documentation
• Sdlc
• Vb 6.0
• Visual Basic
• Test Management
• Manual Testing
• Software Quality Assurance
• Sql
• Visio
• Quality Center
• Test Automation Framework
• Regression Testing
• System Testing
• Microsoft Sql Server
• Project Team Management
• Software Development Life Cycle (Sdlc)
• Qtp
• Sharepoint
• Testing
• Test Cases
• Functional Testing
• Usability Testing
• Defect Tracking
• Hp Quality Center
• Requirements Analysis
• Quality Assurance
• Test Planning