Samir Kumar Shah

About Samir Kumar Shah

With over 24 years in IT leadership, I thrive on driving strategic transformations, optimizing IT service portfolios, and aligning technology with business goals. From leading multi-million-pound digital programs to spearheading global service delivery, my journey has been defined by a commitment to innovation, operational excellence, and tangible business impact.As Associate Vice President & Service Manager at the British Council, I vanguard initiatives that streamlined IT operations, enhanced compliance, and delivered significant cost savings. A £7M digital program yielded £12M in efficiencies, while a strategic expansion into new legal entities boosted business growth by 10%. Procurement optimization efforts further unlocked £1M in savings, reinforcing my ability to turn technology investments into measurable value.Beyond delivery, I’ve led global service operations across the USA, UK, UAE, Qatar, Singapore, and Nepal, ensuring seamless ITSM, cloud adoption, security governance, and compliance. My expertise in pre-sales strategy has driven a GBP 3M pipeline, crafting client-centric UI/UX/CX roadmaps that bridge business needs with cutting-edge solutions.I believe in collaborative leadership, cross-functional synergy, and customer-first innovation. Whether it\'s orchestrating large-scale IT programs, optimizing budgets, or strengthening stakeholder relationships, my goal is to build resilient, future-ready enterprises.Let’s connect—whether you’re looking to exchange insights or explore opportunities in Program Management, Project Management, Service Delivery, or IT Leadership.

Experience

1. Service Acceptance Lead

   British Council

   Aug 2025 — Present · Noida, IN

   Gatekeeper for Operational Readiness.SPOC for Operation, Transition, Design, Vendor for new or modified ServicesTransition Risk identification & mitigation.Ensure documentation & KT completeness.Cost-effective operationsEffective reporting of Transitioned ServicesRunCost (TCO) Template creationBusiness Cross charging TemplateService Acceptance ChecklistTouchpoint with Operation, Service Desk, VendorService Transition DashboardGovernance & sign-off process.

Education

• National Institute of Securities Markets (NISM)

  Mutual fund distribution, Mutual Fund

• K.R. Mangalam University

  Doctor of Philosophy - PhD, Business Administration and Management, General

• Delhi University

  BA, Mathematic

• IEC UNIVERSITY

  2 year's Diploma for IT courses, Computer/Information Technology Administration and Management

• University of Madras

  MBA, Business Administration and Management, General

• Indian Institute of Management, Lucknow

  Corporate Workshop, Effective Communication Skills

Skills

• Microsoft Word
• Information Technology
• Program Management
• Corporate Planning
• Innovative
• Service Management
• Project Planning
• System Administration
• Active Listener
• Software
• Disaster Recovery
• Colloberator
• Requirements Analysis
• Cloud Computing
• Negotiation
• Networking
• Vendor Management
• Service Transition
• Business Development
• Knowledge Management
• Technical Analysis
• Agile Project Management
• Enterprise Risk Management
• Cross-Functional Team Leadership
• Customer Relationship Management
• Operational Start-Up
• Business Strategy
• Looking at the Big Picture
• Service Delivery
• Lean Six Sigma
• Business Analysis
• Infrastructure Management
• Project Management
• People Management
• Incident Management
• Procurement Management
• Pre-Sales
• IT Service Management
• Change Management
• Microsoft Office