Samiran Saha

About Samiran Saha

Experienced in Information Technology Operations management with a demonstrated history of working in the information technology and services industry.* Skilled in IT Service Management, Project Management, Service Delivery * Good understanding of ITIL processes with presentation, analytical and solution development skill.* Having experience in Product Integration & Implementation in Hospitality Technology domain.

Experience

1. Adv App Cloud Supp & Eng Sr Analyst

   Accenture

   Feb 2022 — Present · Kolkata, IN

   Working as Hypercare Governance Lead in a global datacenter cloud migration project.\\\\n\\\\nKey Responsivities:\\\\n\\\\n# Own end-to-end governance of the Hypercare program.\\\\n# Work across support teams to ensure all Hypercare issues are given the right attention & priority during Hypercare period.\\\\n# Track the progress and provide daily business updates to leadership and stakeholders to update on status of open incidents, issues.\\\\n# Document lesson learnt and share with migration program team to improvise the future Cutover waves.\\\\n# Ensure that the defined framework supports the successful and timely completion of Hypercare and constant improvements are highlighted based on lessons learnt to improvise the Hypercare process for future waves.\\\\n# Act as a bridge between Build and CloudOps team. Organize KT sessions for the BAU team on process and ensure adherence.\\\\n# Drive root cause identification for the issues encountered during Hypercare period with relevant teams and OEM like MS/AWS/GCP.\\\\n# Ensure transition from Hypercare to CloudOps team in a smooth manner.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Kuvempu University

  Bachelor of Science (B.Sc.), Information Technology, A

  2006 — 2009

• NIIT

  GNIIT, Softwere Engineering, A

  2007 — 2010

• Bhimpur Swamiji Vidyapith

  Higher Secondary

  1998 — 2005