Samirah Walker
Customer Success Manager at Kenyatta Computer Services
- Role
- Customer Success Manager at Kenyatta Computer Services
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Samirah Walker
A customer-obsessed, self-starting Customer Success Manager, highly motivated and…
Experience
Customer Success Manager
Apr 2022 — Present
Implemented a customer on-boarding process that reduced time-to-value by 15%. Gathers, develops, and communicates best practices from existing customers. Identifies expansion areas, run up sell opportunities, and closes renewals. Provides proactive support and guidance to customers throughout their journey, addressing inquiries and troubleshooting issues. Analyzes customer usage patterns and builds reports to identify churn risk and expansion opportunities. Collaborates with internal teams to advocate for customer needs, influence product development, and enhance the overall experience.
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