Samira Pahlavan

Experience

1. Sales Ticketing Manager

   Cyrus Travel

   Sep 2011 — Present · Los Angeles, CA, US

   Maintain and develop good relationship with customers/agencies through personal contact or meetings-Display efficiency in gathering market and customer data to enable negotiations regarding variations in prices delivery and customer specifications to their managers-Research market conditions and competitors\' sales trends-Monitoring and sorting Amadeus (GDS) system queues to maintain quality control-Issuing Domestic and International tickets, refund, MCOs, Excess Baggage-Arrange reservations and proper routings for passengers and agencies by using Amadeus system-Carrying out Reservation/Booking, Ticket Sales and after sales. And support Travel Agents with all ticketing/after ticketing queries and difficulties-Contributing to achievement of assigned targets to be met according to the policies of the Company- Monitor, Analyze, and Interpret sales revenue with all different airlines and report to direct manager-Secure new client sales and retention through customer service-Monitoring weekly sub-agent sales report

Education

• AZAD UNIVERSITY

  TEHRAN; BACHELOR, ENGLISH

• Islamic Azad University

  BACHELOR, ENGLISH TRANSLATION

  1991 — 1994

• ENGLISH TRANSLATION

  Bachelor's degree

  1992 — 1995

Skills

• Business Strategy
• Sales Management
• Negotiation
• Marketing Management
• Market Research
• Customer Service
• Forecasting
• Key Account Management
• Strategy
• Business Planning
• Sales
• Management
• Program Management
• Project Planning
• Team Leadership
• Project Management
• Competitive Analysis
• Team Management