Samir Vaidya
Service Delivery Manager| Global Ops Manager | Digital Workplace Manager | Service Desk Manager | ITSM I Former Wiproite & Times of India Group
- Role
- Service Delivery Manager at Fujitsu
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Samir Vaidya
Experienced IT Professional | Service Delivery | Project Management | ITIL PractitionerAs an accomplished IT professional, I bring extensive expertise in end-user support, centralized service desk management, and application support. My record of accomplishment includes successful project leadership across diverse geographies, including Europe, the USA, Canada, and India. Key Strengths:1.Service Excellence: I thrive on understanding customer needs and ensuring seamless service delivery within the broader business context. My ability to maintain positive relationships with clients has been instrumental in achieving outstanding results.2.Strategic Thinking: I approach challenges with a strategic mindset, always seeking innovative solutions. Whether it is optimizing processes or driving efficiency, I lead with purpose.3.ITIL Frameworks: Proficient in ITIL best practices, I have implemented and maintained ITSM standards across international organizations. My commitment to excellence aligns with ITIL principles.4.Team Leadership: I have successfully led cross-functional teams, managing technical support, servers, networks, and infrastructure enhancements. My collaborative approach fosters high-performing teams.5.Tool Proficiency: Well-versed in ITSM tools such as Service Now, BMC Remedy, Jira, and IVR systems (Cisco Jabber and WebEx), I ensure streamlined operations and effective incident management. Career Highlights:•Spearheaded critical IT projects, resulting in enhanced service levels and operational efficiency.•Developed comprehensive ITSM guidelines, driving consistency and quality across global branches.•Orchestrated successful application deployments and infrastructure upgrades, minimizing downtime and maximizing productivity. Passionate about Technology:I thrive in dynamic environments where technology meets business needs. My commitment to continuous learning keeps me at the forefront of industry trends.
Experience
Service Delivery Manager
Apr 2025 — Present · Pune, IN
Service Delivery & Operations• IT Service Management• Vendor & Stakeholder Management• Change & Release Management• Reporting & Governance• Continuous Improvement
Education
NMIMS CDOE
Master of Business Administration - MBA, Information Technology
Savitribai Phule Pune University
Bachelor's degree, Computers
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